Kendal Caravans' Service

Our company policy is to maintain a high level of service for our customers.

We put our customers first.

Click here to download handbooks, manuals and price guides from Kendal Caravans.

Our services include:

• Annual servicing including all gas appliances
• Free warranty extension - up to 5 years (conditions apply)
• Comprehensive service plan
• Drain down demonstration
• Insurance - written quotations available
• Warranty repairs
• Insurance repairs
• Transportation
• Siting, connections & commissioning

Our office is open 7 days a week, help & advice is always available.

Comprehensive Service Plan

Regular maintenance and servicing your holiday home is extremely important to ensure that all appliances are in safe working order and to prolong the life of your investment.

Some help and advice is available in the handbook supplied with your holiday home, but qualified engineers are required to undertake any work on gas appliances.

Kendal Caravans are able to offer a comprehensive 5 year service plan exclusively for holiday homes purchased from us.

The plan schedules a full holiday home service at the end of years 1, 2, 3 and 4.

Each service will include:

• The gas cooker
• The gas fire
• Central Heating boiler and system
• Antifreeze solution for central heating
• Gas pipe soundness
• Gas safety and ventilation check
• Roof seams - gutters, flues, vents & cross joints
• Exterior panel and corner seams
• The level of the holiday home (minor adjustments only)
• Adjustment of internal and external doors
• Internal plumbing, tap operation

Following the service a gas safety certificate will be issued by one of our Gas Safe registered engineers and a completion report will be sent to your home address.

The price for our comprehensive service plan is £920.00 including VAT for most holiday homes. Due to additional work involved for timber clad and twin units the cost is £1500.00. The plan must be purchased within 12 months of your new holiday home being sited.

The service plan is transferable to a new owner provided that the holiday home remains on the original caravan park.

Free Warranty Extension up to 5 years

Our exclusive warranty has been designed with customers` interests at heart. It offers peace of mind for holiday home owners for the duration of the warranty.

It is Kendal Caravans` policy to help add value to your investment. Through our excellent service and warranty, we can help you to maintain the condition of your holiday home and to protect against the expense of necessary repairs. Parts and labour are included in the plan and there are no hidden extra charges.

The warranty policy has been designed with a minimum of exclusions to cover the caravan holiday home as it was supplied from the manufacturers.

To outline the general character of the warranty the specific inclusions are:

• The Cooker
• Lounge fire
• Water heater / central heating boiler
• Fridge / freezer
• External seams
• Original plumbing
• Wall boards
• Ceiling boards
• Trims
• 240v wiring

Our warranty requires that your holiday home is serviced annually by Kendal Caravans. Taking out our comprehensive service plan ensures that we take full responsibility and offers peace of mind for the duration of the warranty.

Warranty Summary

Months 1 - 12 will be covered by the manufacturers warranty. Kendal Caravans will cover from months 13 - 60.

The conditions of the warranty are:

• The caravan must be sited in accordance with the manufacturers recommendations
• The gas must be connected to the caravan in accordance with current Gas Installation and Use Regulations
• The water supply must be within pressure limits set by the manufacturers of the caravan and relevant appliances
• The caravan must remain on the park where it was originally sold
• The park must be a licensed holiday park
• The warranty only applies to caravans which are occupied for holiday use
• Kendal Caravans must service the caravan annually
• Kendal Caravans will repair or replace faulty components at their own discretion
• Engineer callouts that are not covered by the warranty will be charged
• The validity of a warranty claim is subject to the terms and conditions of the warranty scheme

Exclusions to the warranty:

• Accidental damage
• Frost damage
• Batteries & light bulbs
• Soft furnishings
• Glass; including double glazed sealed units & mirrors
• Roof light covers
• Corrosion
• Settlement
• General wear & tear
• Items normally covered by the caravans` insurance policy
• Personal belongings, i.e. items not originally supplied with the caravan
• Modifications or repairs carried out other than those authorised in writing by Kendal Caravans

Draining the water system

Protecting your holiday home during freezing conditions is imperative.

PLEASE DOWNLOAD OUR FULL ADVICE - DRAINING DOWN PROCEDURE - FROM THE DOWNLOADS PAGE

The domestic water system, shower mixer valves, taps, pipes, boiler all require draining before there is a risk of frost. We advise that the park operator or a professional plumber should be contracted to undertake the draining and re-commissioning of your holiday caravan.

If you are unable to locate a suitable contractor and you are qualified to drain the water system, please follow the advise below; however Kendal Caravans cannot be held responsible for damage due to frost under any circumstances beyond our control.

1. Turn off the water supply at the stop cock outside.
2. Disconnect the caravan water inlet pipe from the stop cock.
3. Flush all toilets and sponge any remaining water from inside the cistern.
4. Put an adequate amount of suitable antifreeze in each toilet pan.
5. Open all taps and shower mixer valves.
6. Locate all the drain cocks underneath the caravan. (Each model has a different number of drain cocks) Note which drain cocks are for the central heating pipes.
7. Remove all drain cocks, except those for the central heating system, water should run freely from the drain cocks.
8. Using a compressor or stirrup pump, blow air from the each tap through the water system (not the shower valve) ensuring all water is removed from the taps and water pipes.
9. The shower valve must be removed and all the water inside must be drained out.
10. Some water heaters may be fitted with a plastic flow switch. If this is the case the flow switch should be removed by a qualified technician and should be placed in a frost free environment.
11. Some boilers also have a drain screw on the underside, this must be removed. Please check the boiler handbook.

If your holiday caravan is centrally heated the heating system should contain a special anti-freeze solution. The solution should be checked to ensure that the concentration will be adequate for the winter period where your holiday home is situated. This relieves the necessity of draining the central heating system, however the domestic hot water system will need draining..

GAS SAFE

From 1st April, 2009, all engineers working on any gas installation or appliance must be registered with Gas Safe. Gas Safe is the new body appointed by the H.S.E. in place of CORGI, and it is responsible for administering the Gas Installation and Use Regulations.

They can be contacted as below:

Telephone - 0800 408 5500

By email - enquiries@gassaferegister.co.uk

www.gassaferegister.co.uk